RETURN OR EXCHANGE POLICY

WHAT IS OUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :
• The product is damaged, stained, defective or incomplete.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• the product is returned in original condition (with the brand’s/manufacturer’s box, MRP tag intact, and all the accessories therein).
•
• The product received does not match the size ordered.
• Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.
• This is only applicable for orders delivered within India, for international orders please contact our customer support team and we will try to help you out in any possible way.
• Please be advised that inner-wear products are non-returnable/exchangeable due to the nature of the products and to maintain hygiene standards.
• Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
HOW DO I APPLY FOR THE RETURN?
• To return an item, please go to the return section on the website with the valid return reason and order details.
• Once our customer support team approves the return you will be requested to pack the parcel and apply the existing shipping.

WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns within 5-7 working days of receipt.
• During busy periods please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

• In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back within 7 days of the delivery date.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• This is only applicable for orders delivered within India, for international orders please contact our customer support team and we will try to help you out in any possible way.

DO YOU OFFER REFUND?

• You have 7 days from the date of delivery to claim for the return.
• Customer will be responsible for any changes in currency exchange rates.
• Hijazi Will not be responsible for any difference in amount due to currency conversions
• In the case of REFUND shipping and handling charges will not be refunded.
• The minimum period for processing a refund is 7-10 working days depending on the mode of payment.

INTERNATIONAL ORDERS:

• Currently, Hijazi does not have a Return policy for international orders as all the products in the order are individually checked by the QC department before packing and handing over to the courier.
• If the customer refuses to accept the order at the time of delivery, Hijazi is not obliged to return, refund, or compensate the amount of the order.
• In special cases, if an exchange is approved, customers are required to dispatch and return our products at our operations facility based in Mumbai, India to be further checked and if any issue, the customer will be facilitated accordingly.
• Return charges are to be borne by customers.
• Articles purchased on sale are not qualified for exchange or return.

OUR ADDITIONAL POLICIES

CUSTOMIZED & MAKE TO ORDERS

Customized orders include alterations and made-to-measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.

SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

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