WHAT IS OUR RETURN OR EXCHANGE POLICY?
You have 7 days from the date of delivery to claim for a return or exchange if:
• The product is damaged, stained, defective or incomplete.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• The product is returned in its original condition (with the brand’s/manufacturer’s box, MRP tag intact, and all the accessories therein).
• The product received does not match the size ordered.
• Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.
• This is only applicable for orders delivered within India. For international orders, please contact our customer support team and we will try to help you out in any possible way.
• Please be advised that inner-wear products are non-returnable/non-exchangeable due to the nature of the products and to maintain hygiene standards.
• Sale, discounted, promotional, and clearance products are not eligible for any return, refund, or exchange. The only exception is if the product delivered is damaged, defective, incomplete, or an incorrect item has been shipped.
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HOW DO I APPLY FOR THE RETURN?
• To return an item, please go to the return section on the website with the valid return reason and order details.
• Once our customer support team approves the return, you will be requested to pack the parcel and apply the existing shipping.
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WHEN WILL MY RETURN BE PROCESSED?
• We aim to process all returns within 5–7 working days of receipt.
• During busy periods, please allow up to 14 working days for your return to be processed.
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WHAT IS YOUR SIZE EXCHANGE POLICY?
• In the event you are unsatisfied with the size you purchased and would like to receive a different size, you are welcome to send back your purchase within 7 days of the delivery date.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• This is only applicable for orders delivered within India. For international orders, please contact our customer support team and we will try to help you out in any possible way.
• Size exchanges are not available for sale, discounted, promotional, or clearance products.
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DO YOU OFFER REFUNDS?
• You have 7 days from the date of delivery to claim for a return (subject to the return policy above).
• Customer will be responsible for any changes in currency exchange rates.
• Hijazi will not be responsible for any difference in amount due to currency conversions.
• In the case of a refund, shipping and handling charges will not be refunded.
• The minimum period for processing a refund is 7–10 working days, depending on the mode of payment.
• Sale, discounted, promotional, and clearance products are not eligible for refunds unless the product delivered is damaged, defective, incomplete, or incorrect.
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INTERNATIONAL ORDERS
• Currently, Hijazi does not have a return policy for international orders as all products are individually checked by the QC department before packing and handing over to the courier.
• If the customer refuses to accept the order at the time of delivery, Hijazi is not obliged to return, refund, or compensate the amount of the order.
• In special cases, if an exchange is approved, customers are required to dispatch and return our products to our operations facility in Mumbai, India for inspection. If an issue is found, the customer will be assisted accordingly.
• Return shipping charges are to be borne by the customer.
• Sale, discounted, promotional, and clearance products are not eligible for return, refund, or exchange.
OUR ADDITIONAL POLICIES
CUSTOMIZED & MAKE TO ORDERS
Customized orders, alterations, and made-to-measure products cannot be returned, refunded, or exchanged. However, if you receive an incorrect measurement, you may send us pictorial evidence and we will review the issue and try to resolve it.
SALE & DISCOUNTED ORDERS
• All sale, discounted, promotional, and clearance products are sold on a final sale basis.
• No return, refund, or exchange will be accepted on these products
Need help?
Contact us at return@hijazithobe.com for questions related to refunds and returns.