Refund policy

WHAT IS OUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :
• The product is damaged, stained, defective or incomplete.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• the product is returned in original condition (with the brand’s/manufacturer’s box, MRP tag intact, and all the accessories therein).
•
• The product received does not match the size ordered.
• Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.
• This is only applicable for orders delivered within India, for international orders please contact our customer support team and we will try to help you out in any possible way.
• Please be advised that inner-wear products are non-returnable/exchangeable due to the nature of the products and to maintain hygiene standards.
• Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
HOW DO I APPLY FOR THE RETURN?
• To return an item, please go to the return section on the website with the valid return reason and order details.
• Once our customer support team approves the return you will be requested to pack the parcel and apply the existing shipping.

WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns within 5-7 working days of receipt.
• During busy periods please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

• In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back within 7 days of the delivery date.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• This is only applicable for orders delivered within India, for international orders please contact our customer support team and we will try to help you out in any possible way.

DO YOU OFFER REFUND?

• You have 7 days from the date of delivery to claim for the return.
• Customer will be responsible for any changes in currency exchange rates.
• Hijazi Will not be responsible for any difference in amount due to currency conversions
• In the case of REFUND shipping and handling charges will not be refunded.
• The minimum period for processing a refund is 7-10 working days depending on the mode of payment.

INTERNATIONAL ORDERS:

• Currently, Hijazi does not have a Return policy for international orders as all the products in the order are individually checked by the QC department before packing and handing over to the courier.
• If the customer refuses to accept the order at the time of delivery, Hijazi is not obliged to return, refund, or compensate the amount of the order.
• In special cases, if an exchange is approved, customers are required to dispatch and return our products at our operations facility based in Mumbai, India to be further checked and if any issue, the customer will be facilitated accordingly.
• Return charges are to be borne by customers.
• Articles purchased on sale are not qualified for exchange or return.

 

OUR ADDITIONAL POLICIES

CUSTOMIZED & MAKE TO ORDERS

Customized orders include alterations and made-to-measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.

SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

Need help?

Contact us at re

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hijazithobe.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hijazithobe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hijazithobe.com.

turn@hijazithobe.com for questions related to refunds and returns.